Minutes earlier I had been writing to my MoneySense editor about my philosophy on personal finance writing—how I want readers to feel seen rather than shamed for the decisions they make. My mind wandered, the way it does mid-workout, toward my own career. An old friend from university had recently gone back to school for something similar and I thought about reaching out to her to get a better sense of what that experience was like.
Instead, I opened my GPT and typed in the question.
The answer arrived in seconds. No call, no waiting, no research. The thought itself was gone within the hour, one of those ideas that visits and leaves without much consequence. What stuck with me wasn’t the question, but the gap between wanting to know something and knowing it. A gap that had shrunk from days and possibly weeks to seconds without my noticing it happen.
And then I began to wonder how often that same gap shows up in how we engage with money.
The space between wanting and having
As I thought about this shrinking gap, I realised that we now live in a world where I can order something while I am still deciding whether I need it. I have, on more than one occasion, ordered kitchen towels from that same elliptical machine. I have booked flights, hotels, concerts while I’m out running errands. I can and have ordered dinner before really considering what I was craving.
This isn’t just a feeling. Retailers have spent two decades engineering this gap out of existence, and they have the numbers to prove it worked. A Marketing Science Institute study that examined the rise of one-click checkout found that customers given access to one-click buying visited the retailer’s site 18.5% more often and expanded their purchases across product categories by 43.3%. The same study went further to find the actual mechanism behind it: shoppers using single-step, frictionless payment had measurably worse recall of what they’d previously spent than shoppers who went through a multi-step checkout, and that reduced recall was what drove the increase in impulse buying. The ease didn’t just make spending faster; it also made spending harder to remember.
Coming to this realization in many ways was an ”aha” moment for me. I had always assumed the danger of frictionless spending was the spending itself, but it turns out it is also the forgetting. Every purchase that skips the pause also seems to skip the part of my brain that would otherwise have filed it away as a decision I made, on purpose, for a reason.
The purchase that killed the rule
In my early twenties, living in Dubai, I remember walking into a mall to buy a gaming console. I had never owned one but a new model had just launched and I wanted it, suddenly and immediately.
My then-fiancée, now my wife, suggested I wait a few days. If I still wanted it, I should go buy it.
I took her advice and, as it turned out, that desire didn’t stand the test of time. I liked the outcome of that suggestion enough to turn it into a rule. Anything that wasn’t a necessity got seven days. If I still wanted it after a week, I bought it.
Most things didn’t survive the week. The desire faded, or I forgot, or something else took its place. The rule wasn’t really about restraint; what it did was give me a way to find out which of my wants were real.
That rule held for years without much effort on my part, but it eventually died. And when I think hard, I can name the purchase that killed it.
We were headed on a trip of a lifetime and I decided I wanted an action camera. There was no urgency to the purchase. I could have given it more thought, compared a few models the way I would have in the past. Instead, I took advantage of the newly introduced next-day delivery and there it was.
I used it once and it has sat on a shelf ever since.
The footage from that vacation was fantastic, and I am glad I have those memories. But my phone would have captured those moments no differently. I used the purchase as an excuse for a kind of creativity I didn’t need a separate device for. A few weeks after the vacation, I had forgotten about the camera. That’s the part that bothers me, and now I understand why: the purchase was so frictionless that it barely registered as a decision at all. There was nothing to remember, because there had never really been a moment where I made a conscious choice.
The camera is the one purchase I still have physical evidence of. Most of the other frictionless purchases I’ve made since then have disappeared into the background, leaving nothing behind to remind me that I ever made them. The camera is different. It sits on a shelf, reminding me what happens when wanting something and buying it become the same moment.
